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NCCIA Warns Call Centre Job Seekers to Verify EmployersPakistan
The NCCIA says call centre job seekers must check SECP, FBR, PSEB and PTA registration before joining, warning that registration alone does not prove a company is legal.
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The National Cyber Crime Investigation Agency (NCCIA) has issued an important warning for people seeking jobs in call centres, urging them to verify a company’s legal status and the nature of its work before accepting employment. The agency said job seekers should not join any call centre without first checking whether the company is properly registered and operating within the law.
According to the NCCIA spokesperson, anyone considering a call centre job should confirm that the company holds registration with the Securities and Exchange Commission of Pakistan (SECP), tax registration with the Federal Board of Revenue (FBR), registration with the Pakistan Software Export Board (PSEB) and approval from the Pakistan Telecommunication Authority (PTA). The company should also comply with the Prevention of Electronic Crimes Act (PECA), data-privacy rules and labour laws.
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The spokesperson advised job seekers to verify the existence of the company’s office, find out what kind of work it actually does and who its clients are before joining. The agency said people should be cautious of employers who cannot clearly explain their business, hide their office address or pressure candidates to start work immediately without proper documentation.
The NCCIA made it clear that mere registration with a government body is no guarantee that a company is involved only in legal activities. According to the spokesperson, some call centres misuse their registered status to run illegal operations, so registration alone should not be treated as proof that a business is legitimate.
The warning comes after the NCCIA raided an illegal call centre in Islamabad, where 150 people were arrested. The agency said such operations often target young job seekers with promises of high salaries, and that many people join without realising the work may be unlawful. The NCCIA advised candidates to ask questions, check the company’s record and walk away if anything seems suspicious.
The agency also reminded the public that anyone who becomes a victim of cybercrime, or who has information about an illegal call centre, can contact the NCCIA helpline on 1799 for help and guidance. The NCCIA said complaints can also be lodged through its official channels, and that the identity of complainants is kept confidential.
Officials said the purpose of the warning is to protect young people from being misled into illegal work and to encourage safe employment practices. The NCCIA urged parents and job seekers to stay alert, verify every offer carefully and report suspicious call centres so that action can be taken against them.
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